Important: This policy describes how the Platform operates today. It should be reviewed by a qualified legal professional before commercial launch, and will be updated here if the way we handle data or payments changes.
1.Before You Pay
A reservation holds the dates for a short time while you pay. If payment is not completed within that hold, the reservation expires on its own and the dates are released. Nothing is charged.
A payment that fails or is cancelled at the payment gateway is not charged. Your reservation stays open until the hold expires, and you can try again without making a new booking.
If a payment is deducted by your bank but not confirmed to us, it is reversed by the gateway automatically, usually within five to seven working days.
2.Cancelling a Confirmed Booking
Every listing shows its cancellation policy on the property page and again before you pay. That policy — including how many days before check-in a free cancellation is allowed, and what portion is refunded after — is the one that applies to your booking.
You can cancel a confirmed booking from your Trips page at any time before check-in.
When you cancel within the free-cancellation window shown for the property, the full amount you paid is refunded.
When you cancel after that window, the refund is the amount the property's policy provides for. Any difference is retained to compensate the host for dates that can no longer be sold.
Bookings are not refundable after check-in, or for a stay that was not taken up, unless the host agrees or the circumstances in section 4 apply.
3.If the Host Cancels
If a host cancels your confirmed booking, you receive a full refund of everything you paid, regardless of how close to check-in it happens.
Where we can, we will also help you find an alternative stay.
4.Problems at the Property
If a property is materially different from its listing, unsafe, or not made available to you at check-in, contact us as soon as possible and no later than 24 hours after check-in, with photographs where relevant.
Depending on the circumstances we may arrange a fix with the host, relocate you, or issue a partial or full refund.
Issues raised after the stay has ended are considered but are harder to verify, and refunds in that case are at our discretion.
5.How Refunds Are Paid
Refunds are always returned to the payment method you paid with. We cannot redirect a refund to a different card, account or UPI ID.
Once approved, a refund is submitted to PhonePe the same day. It typically appears in your account within five to ten working days, depending on your bank; UPI refunds are usually faster than card refunds.
You are notified in your account when the refund is processed. If the money has not arrived after ten working days, contact us with your booking ID and we will trace it with the gateway.
Refunds are made in Indian Rupees for the amount originally paid. Any currency conversion or bank charges on your side are outside our control.
6.Coupons and Fees
A discount applied with a coupon is not paid out in cash. If a discounted booking is refunded, you receive back what you actually paid.
The platform fee shown in your price breakdown is refunded together with the stay amount whenever the stay amount is refunded in full.
7.Contact
Baagly is operated by Shubh Gupta, sole proprietor trading as Shubh Traders, GSTIN 09EANPG5213E1ZT.
Address: Gate No. 2, Balaji Mandir Road, Near Balaji Mandir, Hallu Sarai, Sambhal, Uttar Pradesh 244302, India
Email: info@baagly.com
Phone: +91 99977 60912, every day 9am – 9pm IST
Please quote your booking ID, shown on your booking page and in your confirmation email.