Guest Terms & Conditions

1.Guest Registration & Verification

Every Guest must complete the registration and verification process required by the Platform before making or accessing a reservation.
Guests must provide accurate and current personal and contact information.
A Guest may not use another person's identity, create fraudulent accounts, or provide misleading information.
The Platform may request reasonable verification information for safety, fraud prevention, and booking purposes.

2.Booking & Guest Information

Guests must provide the correct number of people who will stay at the property.
The maximum occupancy specified in the listing must not be exceeded without the Host's prior approval.
Only the individuals permitted under the reservation and applicable house rules may access or stay at the property.
Guests must not transfer or resell a reservation to another person without Platform approval.

3.Payment & Charges

Guests must pay the total amount displayed at checkout, including applicable accommodation charges, Platform service fees, taxes, and any other mandatory charges disclosed before booking.
Guests must use an approved payment method and must not attempt to bypass the Platform's payment system.
Any refundable security deposit or other clearly disclosed charge must be paid according to the applicable booking terms.
Undisclosed or unauthorized charges demanded by a Host may be reported to the Platform.

4.Check-In & Check-Out

Standard Check-In: 2:00 PM onwards

Standard Check-Out: By 11:00 AM

The exact check-in and check-out time for the selected property will be displayed on the listing before booking and will take precedence where it differs from the standard Platform timing.
Early check-in or late check-out is subject to Host approval, availability, and any applicable additional fee.
Guests must follow the property's check-in procedure and provide any information reasonably required for access.
Guests must leave the property and return keys, access cards, or other property equipment by the stated check-out time unless a late check-out has been approved.

5.House Rules & Property Use

Guests must read and comply with all house rules displayed on the property listing before booking.
House rules may cover smoking, pets, parties and events, noise, quiet hours, pool usage, parking, visitors, photography or filming, and use of property facilities.
Guests must use the property only for the purpose permitted by the listing and reservation.
Guests must not make structural changes, move major furniture or equipment unnecessarily, or use the property in a manner that may cause damage.

6.Parties, Events & Noise

Guests must not organize parties, events, gatherings, or commercial activities that are prohibited by the listing or house rules.
Guests must respect applicable quiet hours and the surrounding community.
Unauthorized guests, gatherings, or events may result in cancellation of the reservation without refund where permitted by the applicable policy.
Guests may be responsible for verified damage, additional cleaning, security costs, or other reasonable losses caused by unauthorized events.

7.Property Damage & Security Deposit

Guests are responsible for reasonable care of the property, furnishings, appliances, equipment, and other items provided for their use.
Guests must promptly report accidental damage or safety issues to the Host or Platform.
Where a Guest causes verified damage, the Platform may process a reasonable damage claim in accordance with its damage and dispute policy.
Any deduction from a refundable security deposit must be supported by the applicable policy and reasonable evidence.
Guests are not responsible for ordinary wear and tear or damage that they did not cause.

8.Cleanliness & Responsible Use

Guests must leave the property in a reasonably tidy condition and follow any clearly disclosed cleaning requirements.
Guests must not intentionally create excessive waste, damage facilities, or misuse appliances, pools, furniture, or other amenities.
Additional cleaning charges may apply only where they are permitted under the disclosed booking terms and supported by the applicable policy.

9.Safety, Security & Prohibited Activities

Guests must comply with all applicable laws and safety requirements while using the property.
Illegal activities, violence, threats, harassment, theft, fraud, or dangerous conduct are strictly prohibited.
Guests must not bring or use prohibited or unlawful items at the property.
Guests must not disable, damage, or interfere with legitimate safety equipment such as fire alarms or emergency systems.
The Platform or Host may take appropriate action, including cancellation or suspension, where serious safety or legal concerns arise.

10.Privacy & Respect for Host and Community

Guests must respect the privacy, property, and reasonable instructions of Hosts, staff, neighbours, and other residents.
Guests must not harass, threaten, intimidate, or discriminate against Hosts, staff, neighbours, or other users.
Guests must not record or publish private information about Hosts, staff, or other individuals without appropriate permission or legal basis.

11.Cancellation & Refunds

Guest cancellations are subject to the cancellation policy displayed for the specific property at the time of booking.
Refund eligibility may depend on when the cancellation is made and the applicable cancellation policy.
If a property is unavailable due to a Host cancellation or a serious issue covered by the Platform's rebooking or refund policy, the Guest may be eligible for a refund or alternative accommodation assistance.
Service fees, taxes, and other amounts may be treated according to the applicable refund policy and law.

12.Problems With the Property

Guests should report material problems with the property to the Host and/or Platform as soon as reasonably possible after discovering them.
Where appropriate, Guests should provide photographs, videos, descriptions, or other reasonable evidence to help the Platform assess the issue.
Depending on the circumstances and applicable policy, the Platform may provide troubleshooting, relocation assistance, partial or full refund, or another appropriate resolution.

13.Reviews & Ratings

Guests may submit a review after an eligible completed reservation.
Reviews must be honest, relevant, and based on the Guest's genuine experience.
Guests must not threaten, manipulate, bribe, or pressure a Host in exchange for a review or refund.
Fake, discriminatory, abusive, retaliatory, or otherwise policy-violating reviews may be removed by the Platform.

14.Reservation Changes & Unauthorized Transfers

Any change to dates, number of Guests, or other material booking details must be made through the Platform or approved by the Host where required.
Guests must not transfer, sell, or commercially resell reservations without authorization.
Changes that affect price, occupancy, or availability may result in additional charges or may require a new reservation.

15.Account Suspension & Termination

The Platform may suspend, restrict, or terminate a Guest account or reservation where the Guest violates these Terms, provides fraudulent information, causes serious property damage, engages in illegal or unsafe conduct, repeatedly violates house rules, or otherwise misuses the Platform.
Where appropriate and legally permitted, the Platform may cancel future reservations associated with a suspended or terminated account.

16.Guest's Non-Negotiable Responsibilities

Every Guest MUST:

Provide accurate personal and booking information.
Respect the maximum occupancy and approved Guest list.
Pay all disclosed booking charges.
Follow the property's house rules.
Respect check-in and check-out timings.
Take reasonable care of the property and report damage promptly.
Respect Hosts, staff, neighbours, and the surrounding community.
Never engage in illegal, violent, fraudulent, or unsafe activities.
Use the Platform's official payment and dispute processes.
Provide honest and respectful reviews.

These requirements are non-negotiable and apply to every Guest using the Platform.

1.Guest Registration & Verification

Every Guest must complete the registration and verification process required by the Platform before making or accessing a reservation.
Guests must provide accurate and current personal and contact information.
A Guest may not use another person's identity, create fraudulent accounts, or provide misleading information.
The Platform may request reasonable verification information for safety, fraud prevention, and booking purposes.

2.Booking & Guest Information

Guests must provide the correct number of people who will stay at the property.
The maximum occupancy specified in the listing must not be exceeded without the Host's prior approval.
Only the individuals permitted under the reservation and applicable house rules may access or stay at the property.
Guests must not transfer or resell a reservation to another person without Platform approval.

3.Payment & Charges

Guests must pay the total amount displayed at checkout, including applicable accommodation charges, Platform service fees, taxes, and any other mandatory charges disclosed before booking.
Guests must use an approved payment method and must not attempt to bypass the Platform's payment system.
Any refundable security deposit or other clearly disclosed charge must be paid according to the applicable booking terms.
Undisclosed or unauthorized charges demanded by a Host may be reported to the Platform.

4.Check-In & Check-Out

Standard Check-In: 2:00 PM onwards

Standard Check-Out: By 11:00 AM

The exact check-in and check-out time for the selected property will be displayed on the listing before booking and will take precedence where it differs from the standard Platform timing.
Early check-in or late check-out is subject to Host approval, availability, and any applicable additional fee.
Guests must follow the property's check-in procedure and provide any information reasonably required for access.
Guests must leave the property and return keys, access cards, or other property equipment by the stated check-out time unless a late check-out has been approved.

5.House Rules & Property Use

Guests must read and comply with all house rules displayed on the property listing before booking.
House rules may cover smoking, pets, parties and events, noise, quiet hours, pool usage, parking, visitors, photography or filming, and use of property facilities.
Guests must use the property only for the purpose permitted by the listing and reservation.
Guests must not make structural changes, move major furniture or equipment unnecessarily, or use the property in a manner that may cause damage.

6.Parties, Events & Noise

Guests must not organize parties, events, gatherings, or commercial activities that are prohibited by the listing or house rules.
Guests must respect applicable quiet hours and the surrounding community.
Unauthorized guests, gatherings, or events may result in cancellation of the reservation without refund where permitted by the applicable policy.
Guests may be responsible for verified damage, additional cleaning, security costs, or other reasonable losses caused by unauthorized events.

7.Property Damage & Security Deposit

Guests are responsible for reasonable care of the property, furnishings, appliances, equipment, and other items provided for their use.
Guests must promptly report accidental damage or safety issues to the Host or Platform.
Where a Guest causes verified damage, the Platform may process a reasonable damage claim in accordance with its damage and dispute policy.
Any deduction from a refundable security deposit must be supported by the applicable policy and reasonable evidence.
Guests are not responsible for ordinary wear and tear or damage that they did not cause.

8.Cleanliness & Responsible Use

Guests must leave the property in a reasonably tidy condition and follow any clearly disclosed cleaning requirements.
Guests must not intentionally create excessive waste, damage facilities, or misuse appliances, pools, furniture, or other amenities.
Additional cleaning charges may apply only where they are permitted under the disclosed booking terms and supported by the applicable policy.

9.Safety, Security & Prohibited Activities

Guests must comply with all applicable laws and safety requirements while using the property.
Illegal activities, violence, threats, harassment, theft, fraud, or dangerous conduct are strictly prohibited.
Guests must not bring or use prohibited or unlawful items at the property.
Guests must not disable, damage, or interfere with legitimate safety equipment such as fire alarms or emergency systems.
The Platform or Host may take appropriate action, including cancellation or suspension, where serious safety or legal concerns arise.

10.Privacy & Respect for Host and Community

Guests must respect the privacy, property, and reasonable instructions of Hosts, staff, neighbours, and other residents.
Guests must not harass, threaten, intimidate, or discriminate against Hosts, staff, neighbours, or other users.
Guests must not record or publish private information about Hosts, staff, or other individuals without appropriate permission or legal basis.

11.Cancellation & Refunds

Guest cancellations are subject to the cancellation policy displayed for the specific property at the time of booking.
Refund eligibility may depend on when the cancellation is made and the applicable cancellation policy.
If a property is unavailable due to a Host cancellation or a serious issue covered by the Platform's rebooking or refund policy, the Guest may be eligible for a refund or alternative accommodation assistance.
Service fees, taxes, and other amounts may be treated according to the applicable refund policy and law.

12.Problems With the Property

Guests should report material problems with the property to the Host and/or Platform as soon as reasonably possible after discovering them.
Where appropriate, Guests should provide photographs, videos, descriptions, or other reasonable evidence to help the Platform assess the issue.
Depending on the circumstances and applicable policy, the Platform may provide troubleshooting, relocation assistance, partial or full refund, or another appropriate resolution.

13.Reviews & Ratings

Guests may submit a review after an eligible completed reservation.
Reviews must be honest, relevant, and based on the Guest's genuine experience.
Guests must not threaten, manipulate, bribe, or pressure a Host in exchange for a review or refund.
Fake, discriminatory, abusive, retaliatory, or otherwise policy-violating reviews may be removed by the Platform.

14.Reservation Changes & Unauthorized Transfers

Any change to dates, number of Guests, or other material booking details must be made through the Platform or approved by the Host where required.
Guests must not transfer, sell, or commercially resell reservations without authorization.
Changes that affect price, occupancy, or availability may result in additional charges or may require a new reservation.

15.Account Suspension & Termination

The Platform may suspend, restrict, or terminate a Guest account or reservation where the Guest violates these Terms, provides fraudulent information, causes serious property damage, engages in illegal or unsafe conduct, repeatedly violates house rules, or otherwise misuses the Platform.
Where appropriate and legally permitted, the Platform may cancel future reservations associated with a suspended or terminated account.

16.Guest's Non-Negotiable Responsibilities

Every Guest MUST:

Provide accurate personal and booking information.
Respect the maximum occupancy and approved Guest list.
Pay all disclosed booking charges.
Follow the property's house rules.
Respect check-in and check-out timings.
Take reasonable care of the property and report damage promptly.
Respect Hosts, staff, neighbours, and the surrounding community.
Never engage in illegal, violent, fraudulent, or unsafe activities.
Use the Platform's official payment and dispute processes.
Provide honest and respectful reviews.

These requirements are non-negotiable and apply to every Guest using the Platform.